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Operators are advised to pick only items they can dispatch daily because we will not tolerate unnecessary carryover of items to a future date.
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Logistics companies will be responsible for any misplaced or stolen items in their custody.
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All items for pick-up and delivery must be properly registered in the logbook, and they must be duly signed by the customer at the point of release.
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Dispatch riders must ensure that items are opened by the customer before they leave in order to reduce returned item-related issues.