No products in the cart.
At Chattels & Partners Limited, we are committed to ensuring transparency, fairness, and quality transactions for both buyers and sellers. To maintain a high standard of service, all sellers and buyers must adhere to the following return policies:
- Photo & Video Requirements
Sellers must upload high-quality images and videos showcasing their items from multiple angles, including the front, back, sides, and close-ups of any notable features. This ensures buyers get a clear and accurate view of the product. - Disclosure of Defects
It is mandatory for sellers to accurately describe any known defect or signs of wear and tear. These should be supported with clear photos and videos, allowing buyers to make well-informed decisions. - Functional Electronics & Appliances Only
Chattels does not accept electronics, appliances, or gadgets that are non-functional. All listed items must be in working condition and suitable for use.
Sellers must provide the serial number and model of all electronics and appliances.
This prevents fraud and ensures buyers receive the exact item listed.
- Buyers have 24 hours to test all electronics and appliances purchases.
- If an item does not function as described, buyers must submit video proof of the defect.
- Returns will only be accepted for misrepresented items, including: undisclosed defects or damages, wrong item delivered, missing essential parts etc.
- Buyers must inspect and report any issues within 24 hours of delivery.
- Items must be returned in the same condition as received.
- If the return is due to the **buyer’s change of mind**, the buyer bears the cost of return shipping and may be subjected to an ** administrative fee (10-15% of the item’s price)**.
To maintain trust and quality listings, Chattels enforces the following penalties for sellers who misrepresent items:
- First offense: ₦10,000 fine for non-disclosure or misrepresentation.
- Second offense: ₦20,000 fine + mandatory listing review for future sales.
- Repeated violations: Account suspension or permanent ban.
- The seller will bear the full cost of returning the item to them.
- In case of a dispute, buyers and sellers can submit evidence (photos, videos, and messages).
- Chattels will review and resolve disputes within 5 business days.
Final decisions will be based on listing accuracy, provided evidence, and compliance with this return policy.
For minor issues (e.g., small scratches or dents) that do not significantly affect the item’s functionality, sellers may offer a **partial refund** instead of a full return. This must be agreed upon by both the buyer and seller.
Once a return is approved:
- The buyer must return the item in its original condition.
- The seller must confirm receipt of the item.
- Refunds will be processed within **5 business days** after the seller confirms receipt.
For questions or assistance regarding returns, please contact our support team at [support@chattels.ng] or call [+234 708 462 7331].
Buyers are entitled to a **2-day buyer protection period** from the date of delivery. During this time, buyers may request a return or refund if:
- The item does not match the listing description.
- The item has undisclosed defects or damage.
- The item is not in working condition (for appliances).