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Everything you need to know about Chattels platform.
Chattels operates an inventory-free platform where sellers keep possession of their items while we facilitate pick-up and delivery of the items after a successful sale.
We will send your delivery and tracking information via email as soon as your item has been dispatched.
To get in touch with us, kindly chat with us online or send an email to info@chattles.ng
Changed your mind, or gave the wrong address at checkout? No worries, we’ve all done it. As long as your order hasn’t been processed or shipped, you can make changes to it.
To cancel/edit your order, login and choose Your Account from the drop-down menu under your username. On your Account page, select Orders from the left-hand side, and find the order you’d like to update from your Order History.
All orders are packed and sent out by the seller through Chattels & Partners Limited. The sellers, in partnership with Chattels & Partners Limited, will handle shipping, delivery, and returns.
Kindly contact us at info@chattels.ng or chat with us on our WhatsApp platform if something is missing from your order.
We do not allow payment upon delivery. A customer is required to pay for an item before it can be delivered.
Paystack is our payment provider. Trusted by thousands of companies.
You will see the name Paystack on your card receipt and statement. Once you have completed your order on Chattels & Partners Limited, you will receive an email from our payment partner, Paystack.
Please be assured that Chattels & Partners Limited is all about quality. We will continue to work with the sellers to verify, authenticate, and ensure that quality items are regularly displayed on the platform.
You can narrow down your search by selecting different product categories or by filtering products with the drop-down menu. For example, you can choose to filter by Category, Price, Condition, Brand, etc. Also, we’ve added a map to help you filter or search for products near you or products near a location you want, could be a local government, a state, an area or virtually anywhere in Nigeria.
To create an account, click on the header icon and click on the “My Account” link in the dropdown, you will be directed to the registration page where you can enter your email address and a password to create your account.
If you forget your password, click on the “Lost your password?” link on the login page. Enter your registered email address, and you will receive an email with instructions on how to reset your password.
To change your password, log in to your account and navigate to the “Account Details” section. Enter your current password, followed by your new password, and click “Save Changes.”
To update your account information, log in to your account and go to the “Account Details” section. You can update your name, email address, and password. Click “Save Changes” to update your details.
To delete your account, please contact us through info@chattels.ng. Specify your request, and we will assist you with the account deletion process.
If you encounter any issues with your account, please contact us through info@chattels.ng. Provide details about the issue, and they will assist you promptly.
An online marketplace is a digital platform where buyers and sellers come together to exchange goods or services.
It operates much like a traditional physical marketplace, but transactions are conducted over the internet, providing convenience and a broader reach for buyers and sellers.
Everything you need is available here; just type it into the search bar.
No, we don’t have a physical store. Chattels is an online marketplace where you can buy and sell pre-owned furniture & appliances, as well as office furniture & fittings.
No, we don’t, but we are in partnership with some logistics companies that help facilitate the pick-up and delivery of items when deals are sealed up on the platform.
To fully enjoy shopping on Chattels, follow our simple guide:
- Search for the item.
Use a search panel with filters and find what you need. This will allow you to choose exactly what you are looking for.
- Confirm the availability of the product.
When you find something you like, just click on the product availability button to check if it’s in stock.
Feedback is like a review that customers can give after buying something from a seller. It helps other buyers know if the seller is trustworthy.
Chattels is a marketplace where many sellers sell the same things, so buyers can pick who to buy from based on the product and the seller’s trust.
You can see feedback about sellers when you look at their products. It’s right under their names.
Sometimes, a seller might not have any feedback yet. If you buy from them, you can be the first to leave feedback.
We want to hear from you, whether your experience was good or bad.Your feedback helps make our platform better for everyone.
To contact our support team, choose the most convenient channel for yourself: live chat or email.
WhatsApp: 07084627331
Email: info@chattels.ng or admin@chattels.ng.
We have got your back covered at Chattels.
When you make a payment on our platform, the seller’s account is credited, but we hold the funds until you receive and accept the item based on your taste and the seller’s quality specifications.
You can reach out to us via our WhatsApp platform or send us an email:
WhatsApp: 07084627331
We encourage you to share your thoughts about the seller’s page by leaving feedback about the quality and performance of the product.
Your feedback will assist other buyers in making well-informed decisions about the product.
Post your ads on Chattels effortlessly by following the steps below:
- Sign up on Chattels by using the Create Account page.
- Click on the button that says, “I am a vendor.”
- Complete all the information. Choose a proper category, upload the photos with a short video of your item, and write a clear title with a detailed description of what you’re selling and the price.
1. Add a precise title for each product.
2. Make sure you add a brief and clear description without any false information. Every product should contain unique images taken by you without any contact information or watermarks.
3. The prices of your items must correspond to the actual prices of similar products.
4. All posted products and services must be within Nigeria.
After returning an item, the processing time takes between 1 and 2 weeks before you can get your refund.
To return your order, simply initiate a return order request under “Order history page,” and you will get a return label notification from us. In case you don’t get the notification; you can contact us via our email: info@chattels.ng
At Chattels & Partners Limited, we are committed to ensuring transparency, fairness, and quality transactions for both buyers and sellers. To maintain a high standard of service, all sellers and buyers must adhere to the following return policies:
- Photo & Video Requirements
Sellers must upload high-quality images and videos showcasing their items from multiple angles, including the front, back, sides, and close-ups of any notable features. This ensures buyers get a clear and accurate view of the product. - Disclosure of Defects
It is mandatory for sellers to accurately describe any known defect or signs of wear and tear. These should be supported with clear photos and videos, allowing buyers to make well-informed decisions. - Functional Electronics & Appliances Only
Chattels does not accept electronics, appliances, or gadgets that are non-functional. All listed items must be in working condition and suitable for use.
Sellers must provide the serial number and model of all electronics and appliances.
This prevents fraud and ensures buyers receive the exact item listed.
- Buyers have 24 hours to test all electronics and appliances purchases.
- If an item does not function as described, buyers must submit video proof of the defect.
- Returns will only be accepted for misrepresented items, including: undisclosed defects or damages, wrong item delivered, missing essential parts etc.
- Buyers must inspect and report any issues within 24 hours of delivery.
- Items must be returned in the same condition as received.
- If the return is due to the **buyer’s change of mind**, the buyer bears the cost of return shipping and may be subjected to an ** administrative fee (10-15% of the item’s price)**.
To maintain trust and quality listings, Chattels enforces the following penalties for sellers who misrepresent items:
- First offense: ₦10,000 fine for non-disclosure or misrepresentation.
- Second offense: ₦20,000 fine + mandatory listing review for future sales.
- Repeated violations: Account suspension or permanent ban.
- The seller will bear the full cost of returning the item to them.
- In case of a dispute, buyers and sellers can submit evidence (photos, videos, and messages).
- Chattels will review and resolve disputes within 5 business days.
Final decisions will be based on listing accuracy, provided evidence, and compliance with this return policy.
For minor issues (e.g., small scratches or dents) that do not significantly affect the item’s functionality, sellers may offer a **partial refund** instead of a full return. This must be agreed upon by both the buyer and seller.
Once a return is approved:
- The buyer must return the item in its original condition.
- The seller must confirm receipt of the item.
- Refunds will be processed within **5 business days** after the seller confirms receipt.
For questions or assistance regarding returns, please contact our support team at [support@chattels.ng] or call [+234 708 462 7331].
Buyers are entitled to a **2-day buyer protection period** from the date of delivery. During this time, buyers may request a return or refund if:
- The item does not match the listing description.
- The item has undisclosed defects or damage.
- The item is not in working condition (for appliances).
Change of address must be communicated to us within 24 hours of the purchase of an item.
Delivery is done on or before 72 hours after payment.
One of our logistics partners will deliver your order.
They are responsible for the pick-up and delivery of customer items.
Once you have checked that the item is in stock, you can proceed to pay for it, and it will be delivered to you within 72 hours.
Before you start troubleshooting why you aren’t receiving any app notifications, always confirm you’re connected to at least one network (cellular or Wi-Fi) and have an internet connection. Open your mobile browser and try to search Google for anything
Your Seller Feedback Score is simply the percentage of positive feedback you have received over a specific period of time.